Module Offers

Comprehensive system for managing accommodation inquiries and offers

Meet us
Guest requests accommodation
Registration of inquiry into the system
Create an offer based on specified parameters
Sending a personalized offer
The guest is directed to the booking engine to pay
Reservation paid, confirmed and entered into PMS

Why should I choose the Offers module?

  • Clear record of all direct inquiries from individuals or travel agencies outside the booking system.
  • Easily create offers with several variants in a few clicks according to current rates and room types.
  • Possibility to offer different types of discounts according to your need and type of client.
  • Payment is made directly in the booking engine and the reservation is sent to PMS.
  • Intuitive Dashboard with an overview of the created offers and inquiries including their current status.
  • Free initial one-to-one training and excellent technical support with fast response.

Clear record of inquiries from clients or travel agencies

Inquiries outside the booking system can often cause confusion and add to the workload. Our system offers an easy and simple way to record these inquiries in a clear structure. For each inquiry, in addition to the necessary and basic information, we can set the expiry date and time by which the inquiry must be processed internally and sent to the client. Each inquiry has its own identifier, which facilitates the subsequent creation of the offer.

It will take you 2 minutes to create an offer

The module has a function for automatic creation of an offer from created inquiry, which can contain up to 3 different accommodation options or stay packages. Offers can be created individually according to the client's needs. In addition, the system is fully integrated with the Booking Engine administration, so when you create offers for the selected dates and number of people, only the currently available room types, rates and packages in the hotel are always offered.

Effective direct sales support

You also have the option of offering the client a percentage or absolute discount on each stay alternative, depending on your preference. It is also possible to add additional services to the offer as an effective means of sales promotion, which can be removed from the basket by the guest if they are not interested before the booking is completed.

The possibility to offer several alternatives for the stay is not the only option in the module to personalize the offer as much as possible based on the client's needs and demand. As part of creating the offer, you also have the option to choose the template layout to best reflect the client's demand, add a personalized link to the offer or upload a preferred PDF file.

Offer confirmation and payment in Booking Engine

The prepared offer is delivered as a PDF to the client's email and the client can confirm the offer using the "Book Now" button. To confirm the offer, the client is redirected to the Booking Engine basket, where all rooms/packages from the selected alternative are stored, as well as the selected extra services. Simply fill in the contact details, the booking guarantee card and confirm the enquiry as a reservation. The next process is standard - an email is sent to the client confirming the booking, the booking is registered in the Booking Engine and sent into the hotel's PMS.

Offers Highlights

Transparent dashboard

The CRM module "Offers" has a clear dashboard with statistics of created requests and offers, as well as statistics of the performance of individual employees. The dashboard also offers quick overview and easy click-through options to individual sections of the module.

Overview of the states in each module section

The module works with a status overview of all created requests and offers to show at a glance what status the request or offer is in. The system also automatically changes the statuses of requests and offers based on actions performed, such as processing a request into an offer or confirming an offer by creating a reservation. It is also possible to work with the expiry date and time for both enquiries and offers.

Offer personalisation

The stay offer template can be personalised on several levels. You have the option to choose a template photo that best matches the demand and preferences of the client, leave a personalized message and upload PDF attachments to the offer as needed. The personal touch is also reflected in the signatures and processing by individual employees, where a custom business card with the employee's photo and signature is a given to make the offer feel as personalized as possible.

What Bookolo clients say

In 2022, we made a significant upgrade by switching from our previous booking engine to the Bookolo Booking Engine, resulting in a substantial increase in the number of bookings made through our website. The primary advantage of this transition is the user-friendly booking process for our customers, along with a range of additional features that enhance our interactions with them. This is why I confidently endorse it.

Vladimír Halgaš

I have been working with Booking Engine by Bookola for several years. The system is constantly evolving and improving. I appreciate especially its user simplicity, intuitiveness and complexity. It fits perfectly with the minimalistic design of our website. In addition to BE, we also use a Voucher Shop and a module for managing wellness reservations. I must also praise praise the great work of the support and the shop, which solves any query in a flash. Switching to Bookolo has saved me a lot of time, freed up my hands in managing packages and quotes and helped with supporting direct bookings.  

Vendula Gajová
Managing Director Monastery Garden Prague

We have been using Bookolo products in our hotel for many years and have been extremely satisfied with the technical quality of the products and the flawless support. The web solution was one of the first and, we are still amazed by its timeless design and concept. Next came the booking system itself, which, according to internal statistics, had an immediate positive impact due to its user-friendliness, simplicity and also due to a greater pull on the gate in the form of direct bookings than what we were used to with our former provider. At the same time, I would like to acknowledge the personal approach from all Bookolo staff, who have been helpful to our team with technical and organisational issues. In particular, the close cooperation in the implementation of each product was important and beneficial. 

Ondřej Matiášek
Assistant to the General Manager Congress & Wellness Hotel Olšanka SUPERIOR

For myself, I can say that Bookolo is not only a great system that improves based on your needs, but also ga team of great people who are always willing to give you advice. It is a pleasure to work with them.

Radka Šafaříková
Sales & Marketing manager Hotel Špindlerova Bouda

The cooperation with the Bookolo System is really excellent. Global Payments is a payment service provider, and if a hotel needs to enable immediate payment upon a booking engine, for example, Bookolo actively recommends Global Payments' solution. We appreciate the company's pro-customer approach to the needs of their customers, which can be seen in the fact that they have prepared their system in such a way that deploying the payment gateway is really easy and fast. Our payment gateway is also fully integrated with the Bookolo booking system, allowing for easy transaction management. Last but not least, we value great communication and a personal approach to each customer, values that we also cherish as Global Payments. Bookolo takes an interest in every customer they recommend the solution to and is keen to get it up and running. Their work certainly doesn't end with the signing of a contract. I wish the Czech business environment had more companies like this.

Milan Lípa
Manager for major accounts, Global Payments

We have been using Bookolo System products, services and modules in our hotel division for several years to our complete satisfaction. The systems are state-of-the-art and dynamically evolving, actively responding to the current stimuli of the rapidly evolving online hotel environment, without which today's hotel cannot function adequately and competitively. In the time we have been using Bookolo, the volume of direct bookings in our hotels has increased several times. Bookolo is intuitive, efficient and simple.

Martin Novota
Director of the hotel division, Absolutum Group

Bookolo? Simply number one! In a market full of different hotel systems, it's not easy to navigate. Here we were impressed by the clear design and at first glance everything we would expect a hotel system to do. After the first meeting it was clear that we were heading in the right direction. As the system admin, I am extremely satisfied with the care and patience of the support. Training, fine-tuning details, consulting over setup and debugging comments or suggestions from our side, all handled quickly and with a very friendly approach. I'm so sorry that everything is already running without the need to contact support :slightly_smiling_face: They are really great! Thank you and wish you many happy clients!

Renáta Prokopová
Marketing Two Fingers

Ask for a demo

We believe that there is nothing above personal experience. For this reason we created a demo version.

Q&A Offers

All questions

Is it possible to use the "Offers" module individually?

The module is directly connected to the Bookolo Booking Engine, from where all the necessary data (availability, prices, etc.) is extracted to create the offer. It is therefore not possible to use the module individually.

Can I change the offer after sending it to the client?

Yes, this option is available in the system - just change the preferred dates and resend the offer to the client's email.

Can I customize the price of my offer?

Yes this option is available. Primarily, prices are based on the set packages and rates in the Booking Engine, but the final price can then be adjusted according to preference with a percentage or absolute discou

Is it possible to set an expiry date on offer?

Of course, the validity can be set both in terms of date and time. After the expiration of the date on the offer, it is no longer possible to complete the online booking.

We have an enquiry form on the hotel website, is it possible to automatically enter enquiries from the form into the CRM module "Offers"?

This option is not an automatic part of the module due to the wide range of enquiry forms. In this case, do not hesitate to contact us and we will individually discuss the possibilities of linking your enquiry form with the "Offers" module.

Do I have a general overview of the status of created requests and offers in CRM Offers?

Yes, the module has a dashboard where you can filter according to your needs and preferences.

The CRM module "Advanced Statistics" works with a fixed time period for one month to display detailed statistics of modules?

In the module it is possible to set the exact period from when to when the data should be displayed. For some specific statistics, however, the display is only monthly because of the evaluation objectives.

Which contact lists does the system generate automatically in the CRM module "Emailing"?

The system automatically generates a contact list of guests who have consented in the Booking Engine or other Bookolo module to receive marketing communications from the hotel before completing their booking. In addition, the system also automatically generates a contact list of registered guests or guests according to the selected area of interest during registration.

Is the number of contacts for sending campaigns limited in the CRM module "Emailing"? 

In case you are working with a relatively larger customer database, we have an option for you to send your mailings via an external email partner - Mailgun.

Can I use my own email template for mailings?

Yes, this option is available. If you already have a template, you can upload it to the system as an HTML template.  In case you are interested in creating a customized template, it is possible to make individual arrangements based on the order.

Does the emailing module include statistics for individual campaigns?

Of course, statistics are available for every campaign you send. The system also works with general, aggregated statistics for all campaigns on the dashboard.

Do I have the option in the system to send a test email before setting up a mailing?

Yes, this option is available throughout the creation of the mailing - just enter the email you wish to send the test to.

From which email will mailings to clients be sent?

Mailing will be sent to clients from email according to your preference - at the beginning of the cooperation you will only need to set up DNS records based on the manual.

Do I have the option to choose which of the automated emails I wish to use?

Like most features in Bookolo, individual emails work on an activation and deactivation basis.

Is it possible to use only one of the CRM system modules or do you offer them only as a comprehensive solution?

The CRM system is implemented in modules and therefore we can offer you only selected modules from the CRM system.

Is it possible to use CRM for hotel groups?

Yes, the CRM module "Emailing" has a specific approach and functions for chain hotels. However, the Offers and Statistics modules work individually for each hotel, due to their functionality and interconnection to the individual Bookolo modules.

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