FAQ

Do you have questions?

Here are the most frequently asked ones

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What are the possibilities of implementing Bookolo Booking Engine on a hotel website?

 Bookolo Booking Engine is implemented on the hotel website by the hotel's webmaster based on the manual provided by Bookolo. Implementation is quick and easy. Booking Engine can be implemented in a form of iframe or new window.

With which systems can Bookolo Booking Engine be connected?

Bookolo Booking Engine can be connected to a wide range of property management systems (PMS) or external channel managers. More information can be found in the Connectivity section.

Is it possible to set different prices for different OTA channels in Bookolo Channel Manager?

Yes - Bookolo Channel Manager offers several configuration options.

Is it possible to sell physical vouchers through Voucher Shop?

Yes - you can select this option in the basic settings of the Voucher Shop. It is then up to the client which delivery option they choose. In the case of choosing a physical voucher, the client has a choice of set shipping methods and the shipping process is then up to the hotel. 

How do I set the voucher validity period?

Bookolo Voucher Shop offers 2 options for setting the validity: until a fixed date or until a number of days from the date of purchase. 

Is it possible not to show the price on the voucher?

Yes - this setting is individual for each type of voucher.

How does the sale of hotel products work?

In this case, Bookolo Voucher shop behaves like an e-shop, where the guest is sent a confirmation of purchase of the product and not a voucher. The transfer of the product to the client is entirely the responsibility of the hotel. 

Can I redeem my voucher online?

Online voucher redemption is possible if you use  Bookolo Booking Engine to book your accommodation or package. You can activate this option for each type of voucher. 

Is it possible to send an attachment with the voucher?

PDF attachment can be automatically sent with the purchased voucher - for example, with cancellation conditions or information on how to redeem it.

Which pricing modules are supported for Voucher Shop?

Bookolo Voucher shop supports 4 different pricing modules: open voucher price module, fixed voucher price module or a choice of fixed prices. If you use the Bookolo Booking Engine, you can also link a voucher to a specific package. 

Can I set a discount on the voucher?

You can set discounts on a selected type of voucher in the administration, or create a promo code that the client enters into the system to apply the discount.

Does Bookolo Voucher shop support different languages and currencies?

Bookolo Voucher shop has a wide range of supported currencies and languages.

Is it possible to visually differentiate the design of the voucher on the website and on the generated voucher?

Yes - Bookolo Voucher shop supports this option. For each type of voucher you can upload a photo that will be displayed on the website and also on the specific voucher template sent to the client.

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